Source · Internal email, transcribed from the original
"Changing the criteria of acceptability and leading change"
Forwarded after the President & CEO received a resident's letter about the crossing repair. Transcribed verbatim; signatures and contact details omitted, and other people's names replaced with their roles.
From: Senior engineering executive, CPKC
Sent: Thursday, June 25, 2026 6:13 AM
To: Orgo Nag
Cc: 4 names redacted
Subject: FW: mail received by Mr. Creel
Sent: Thursday, June 25, 2026 6:13 AM
To: Orgo Nag
Cc: 4 names redacted
Subject: FW: mail received by Mr. Creel
Orgo – note the attached feedback to Mr. Creel regarding an interaction a 3rd party. I appreciate your leadership and approach you engaged on the crossing issue. You should be proud of the feedback received from the 3rd party.
This is a great example of changing the criteria of acceptability and leading change.
Please ensure you share this message and feedback with the others on your team who made this happen.
Thank you.
Initials
From: Executive Assistant to Keith Creel, President & Chief Executive Officer
Sent: Thursday, June 25, 2026 6:58 AM
To: 2 names redacted
Subject: mail received by Mr. Creel
Sent: Thursday, June 25, 2026 6:58 AM
To: 2 names redacted
Subject: mail received by Mr. Creel
Good morning, gents
Mr. Creel received the attached in KC.